| Product | Stainless steel pipe clamp |
| Country | New Zealand |
| Quantity | 15000PCS |
| Year | 2025 |
In February 2025, RFS received a purchase order for 14 types of sheet metal products from a farm in New Zealand. After nearly three months of repeated email communications, the customer finally chose us and sent us the PO for the sheet metal products they needed to purchase soon.
After the order was confirmed, the customer took the initiative to inform us that they would continue to choose us for future orders. During the pre-order communications and sample production, we learned that the customer valued product quality most. So we provided services based on their potential needs. With the customer’s trust, we skipped the formal paperwork, quickly made the samples, and sent them to the customer’s location. After two days of testing and assembly trials, our high-quality products finally won the customer’s approval. Right after that, the customer placed subsequent orders with us and expressed sincere recognition for our team.
We aim to provide customers with customized services, offering corresponding support based on their different requirements. Even when the customer has no specific requests for packaging, we still arrange professional designers to work out detailed packaging plans according to the exact products. This ensures the products won’t get damaged or deformed during transportation. We always stick to the production philosophy of being responsible for customers and products.
This project cooperation went very smoothly, and we truly appreciate the customer’s trust in RFS’s team. During product use, the customer also informed us that the product’s quality was very stable, with no issues arising. This saved them the effort and costs for subsequent maintenance.
This project fully shows RFS’s customized services and stable product quality.